Welcome to Equestrian Supplies Sale’s FAQ section! We’ve compiled answers to the most common questions about our premium equestrian products and services. Whether you’re a competitive rider, stable manager, or leisure enthusiast, find the information you need below.
About Our Products
What types of equestrian products do you offer?
We specialize in comprehensive equestrian gear across these categories:
- Horse equipment: Bridles, bits, body protectors, boots, and grooming supplies
- Stable essentials: Brushes, buckets, mangers, and electric fencing
- Rider apparel: Competition jackets, shirts, chaps, and gaiters
- Seasonal items: Cooler rugs, fleece rugs, fly masks, and ear nets
- Competition accessories and training equipment
Are your products suitable for professional competitions?
Absolutely! Our competition-grade products (marked with a Pro Series badge) meet international equestrian standards. Many competitive riders across Europe and North America trust our show apparel and horse gear for tournaments.
Do you offer products for different horse breeds and disciplines?
Yes! Our product range accommodates various breeds and riding disciplines:
- Dressage: Specialized bridles and competition shirts
- Show jumping: Protective boots and lightweight exercise sheets
- Leisure riding: Comfortable country boots and durable grooming kits
Ordering & Account
How do I create an account?
Simply begin checkout and select “Create Account” after entering your email. Benefits include:
- Faster checkout
- Order tracking
- Exclusive offers for equestrian enthusiasts
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery to riders worldwide. Contact us immediately at [email protected] if you need changes – we’ll attempt modifications if your order hasn’t entered processing (typically within 4 hours).
Shipping & Delivery
What are my shipping options?
Standard Shipping (Recommended for Urgent Needs)
$12.95 flat rate worldwide via DHL/FedEx
Delivery: 10-15 days after dispatch
Ideal for: Competition prep, replacement gear
$12.95 flat rate worldwide via DHL/FedEx
Delivery: 10-15 days after dispatch
Ideal for: Competition prep, replacement gear
Free Economy Shipping
FREE for orders over $50 via EMS
Delivery: 15-25 days after dispatch
Ideal for: Seasonal purchases, bulk orders
FREE for orders over $50 via EMS
Delivery: 15-25 days after dispatch
Ideal for: Seasonal purchases, bulk orders
Do you ship to my country?
We ship globally except some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location. Note that:
- Customs fees may apply depending on local regulations
- Large items (like mangers or fencing) may require special arrangements
How can I track my order?
You’ll receive tracking information via email once your order leaves our San Diego warehouse. Use the provided links to monitor your shipment’s journey in real-time.
Payments
What payment methods do you accept?
We accept all major payment options for equestrian enthusiasts worldwide:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment details on our servers.
Returns & Exchanges
What is your return policy?
We stand behind our equestrian products with a 15-day return policy from delivery date. Conditions:
- Items must be unused with original tags/packaging
- Proof of purchase required
- Certain items (like clipper oils) may be non-returnable for hygiene reasons
What if my item arrives damaged?
Despite our secure packaging, if your riding gear arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange replacement or refund and may cover return shipping costs.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days. The timing depends on your payment method:
- Credit cards: 3-10 business days
- PayPal: Typically within 24 hours
Contact Us
How can I reach customer service?
Our equestrian specialists are happy to help! Contact options:
- Email: [email protected] (fastest response)
- Mail: 2029 Wilson Street, San Diego, US 92103
Pro Tip: For combined orders of horse equipment with rider apparel, we recommend standard shipping to ensure all items arrive together for your next riding session.
From our stable to yours – we’re committed to delivering quality equestrian solutions that keep you and your horse performing at your best.