At Equestrian Supplies Sale, we stand behind our premium equestrian equipment just as firmly as we stand behind our riders. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence, whether you’re outfitting your stable or preparing for competition.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items. All returned products must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Body Protectors (once removed from packaging)
  • Brushes and grooming tools (for hygiene reasons)
  • Fly Masks & Ear Nets (unless packaging remains sealed)
  • Clippers and Oils (opened containers)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Equestrian Supplies Sale Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The item(s) I wish to return are:

– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return: [Please specify – sizing issue, damaged item, wrong item received, etc.]

I would prefer: [Refund / Exchange for [Product Name and Size if applicable]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package & Ship

Once approved, you’ll receive:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

International customers: You’ll be responsible for return shipping costs unless the return is due to our error.

Step 3: Refund or Exchange

Upon receipt and inspection of your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your original shipping method within 2 business days

Note: Shipping fees are non-refundable except in cases of our error.

Damaged or Incorrect Items

If your competition gear or stable equipment arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/wrong item and packaging
  3. We’ll arrange expedited replacement or refund

Exchange Policy

We happily exchange:

  • Bridles and bridle pieces for correct sizing
  • Competition apparel (jackets and shirts) for different sizes
  • Boots and chaps for alternative styles

Simply follow the standard return process and specify your exchange preferences.

Special Note for Competition Season

During peak competition months (April-June, September-November), we recommend ordering well in advance to allow time for potential exchanges. For last-minute needs, contact us about expedited exchange options for essential items like competition accessories or jackets.

Still Have Questions?

Our customer care team—fellow equestrians who understand the importance of properly fitted gear—is ready to assist:

Email: [email protected]
Mail: Equestrian Supplies Sale, 2029 Wilson Street, San Diego, US 92103

Ride With Confidence: Just as our premium equestrian equipment supports your performance, our fair returns policy protects your investment in quality horse care and riding apparel.